FREQUENTLY ASKED QUESTIONS
Frequently asked questions about our products
What size should I choose?
To help you choose the ideal size, a specific size chart is available under each item in our catalog.
These tables are adapted to each product and take into account its particularities (cut, material, style, etc.).
In addition, you will often find advice from our team directly next to the size guide, to help you choose the best size based on your body shape or feedback from other customers.
Don't hesitate to consult our dedicated article before ordering!
Still unsure about size?
You can also contact us, we are here to advise you.
How do I know if an item is in stock?
At Basik, stock status is updated in real time for each item. Isn't that great?
My altimeter/altimeter is broken.
You contact us and send the item directly to the manufacturer for upgrade or exchange.
I need a complete package, do you offer preferential prices?
Would you like adjusted prices, a personalized offer or to order in large quantities?
Our "Request a Quote" option is made for you! In just a few clicks, transform your shopping cart into a quote request, receive an offer within 48 hours, and only pay if it suits you.
To learn more, visit our dedicated page.
Customer service before and after purchase
I need technical/purchasing advice.
We can be reached Monday to Friday from 8am to 6pm (Paris time) by phone at +33 4 94 99 12 36, by chat, or via our contact form.
How do I use my Basik gift card/promo code?
Make your purchases then enter your gift or promo code during checkout.
Delivery and returns
Tell me everything I need to know
I wish to return an item, an order
No problem, contact our customer service.
When will my order be shipped?
All your packages are shipped worldwide within 24 hours from Monday at 8:00 a.m. to Thursday at 12:00 p.m. (Paris time).
Average delivery times are given for items available at the time of order. For items not available or in production on demand, the delivery time is given in the relevant product sheet.
Do I need to insure my package?
We've got it covered! All our packages are systematically insured by our delivery partner.
Did you know? To ensure the security of your orders, we strap all our packages. This method provides better protection against unauthorized opening and ensures your product arrives safely and securely.
Payment methods and quotes
What payment methods do you offer?
At Basik, pay however you like: by card, in installments with no fees with PayPal or Scalapay, by bank transfer or even by check!
To learn more, visit our dedicated page.
Is it possible to request a quote?
Would you like adjusted prices, a personalized offer or to order in large quantities?
Our "Request a Quote" option is made for you! In just a few clicks, transform your shopping cart into a quote request, receive an offer within 48 hours, and only pay if it suits you.
To learn more, visit our dedicated page.
Bonus questions!
Since when has Basik existed?
Since 2005 we have been passionately supporting parachutists from all over the world!
Based in the south of France, we put our expertise at the service of the parachuting community on an international scale.
To learn more about our history, click here.
How do I know if there are any current promotions?
The best way to keep up with our various offers is to follow us on social media here :)
