DELIVERY AND RETURNS
DELIVERY AND RETURNS
Average delivery times are given for items available at the time of order. For items not available or in production on demand, the delivery time is given in the relevant product sheet.
Our shipping partner
Colissimo Home with signature
Home delivery with signature required within 2 to 5 days on average, throughout mainland France, Monaco, and Andorra. This shipping method is recommended for your large and high-value packages.
Colissimo Collection Point
Delivery within 2 to 5 days on average to one of the 19,000 collection points in mainland France and Corsica.
Colissimo International
Home delivery against signature within an average of 3 to 10 days to 235 destinations.
Pick up at Basik Air Concept in Vidauban (Var, France)
Pick-up directly from our store is possible and can be selected when choosing delivery for your order.
When will my order be shipped?
Orders containing only in-stock items are shipped within 24 hours, from Monday at 8 a.m. to Thursday at 12 p.m. (Paris time).
If your order contains one or more items on order or on backorder, shipment will be made once the order is complete .
I ordered one or more items in stock and one not in stock (on order), can I have a partial delivery?
No. At Basik, we ship in a single package to limit our environmental impact and shipping costs. Your order will therefore be sent as soon as all products are available.
If you wish to receive your items separately, please place multiple orders.
How do I know if the item is in stock?
At Basik, stock status is updated in real time for each item. Isn't that great?
Can I receive my items in multiple packages?
At Basik, we ship in a single package to limit our environmental impact and shipping costs. Your order will therefore be sent as soon as all products are available.
If you wish to receive your items separately, please place multiple orders.
Did you know?
To ensure the security of your orders, we strap all our packages. This method provides better protection against unauthorized opening and ensures that your product arrives intact.
Do I need to insure my package?
We've got it covered! All our packages are systematically insured by our delivery partner.
Where is my order?
We're just like you: when we order, we like to know where it's at. After each order, you'll receive an email from our partner Sendcloud allowing you to track the status of your package in real time.
I wish to return an item, an order
No problem, contact our customer service.
