Basik.fr - Skydiving equipments, parachutes, parachutes accessories

I need technical/purchase advice.

We are available from Monday to Friday from 8 am to 6 pm (Paris time) by phone at +33 4 94 99 12 36 or by email at basik.fr@orange.fr.

How to use my Basik gift card/my promo code?

Make your purchases and enter your gift code during checkout.

I am a professional.

Don't forget to configure your customer data in your customer account to take advantage of the benefits of a professional account on basik.fr. To do this, you need to provide your VAT number and professional billing address.

How to get an online quote?

You can request a quote using the "add to quote" tool on the product pages. Once your selection is complete, you can confirm it in the "My quote" tab. We will process it as soon as possible. You will receive an email to confirm that the quote has been processed. You are free to accept it and place the order.

What size helmet to choose?

All size charts are available in the descriptions of each product.

Oops! I still got the helmet size wrong, can I exchange it?

Yes, you can find our return conditions on the dedicated Delivery and Return Policy page.

Still unsure about the size?

You can also contact us; we are here to provide advice.

I need a complete package, do you offer preferential prices?

Yes. We invite you to create an online quote by selecting your favorite products.

I ordered one or more items in stock and one not in stock (on order), can I have a partial delivery?

It's not possible; in this case, we invite you to place two separate orders with the in-stock items on one order and the non-stock items on the other.

How to check if the item is in stock?

At Basik, the stock status is updated in real-time for each item!

If it says "Deliver under X days," when will my order be sent?

This means either the item is not in stock or requires 1 or more days for preparation. The number of days indicated corresponds to the approximate information provided by the manufacturers. It happens that this timeframe is not always accurate because we don't control these manufacturers.

When are shipments made?

Shipments are made from Monday to Thursday (excluding holidays). All orders placed before 8 am are dispatched the same day, and those placed after that time are dispatched the next day.

Where is my order?

Like you, when we order, we like to know where it is. After each order, you will receive an email from our partner Sendcloud, allowing you to track the status of your package in real-time.

Should I insure my package?

We take care of it! All our packages are systematically insured by our delivery partner.

My altimeter or altison is malfunctioning.

You can contact us and send the item directly to the manufacturer for an upgrade or exchange.

I made a mistake in my order.

You can return the item to us. Upon receipt, we will credit your account on the website in the form of store credit or refund you without the original shipping fees.

I'm not satisfied and I want to be refunded.

If you decide to return the items, you must inform us within 14 days of receiving your order by sending an email to basik.fr@orange.fr, mentioning your order number. The items must be returned within 30 days of receiving the shipment. During this period, you can try the product and inspect it as you would if you were buying something in a physical store. The product must be in the same condition as when you received it and must not be damaged in any way. You are allowed to take the product out of its packaging, unless it is sealed. Processing your return After receiving your return package, we will inspect the returned items and begin processing your refund. The money will be refunded according to the original payment method used during the purchase, unless you prefer otherwise. The refund will be processed as soon as possible. Non-returnable items The following types of items cannot be returned: Services that have been initiated with the buyer's consent. Custom-made products according to the buyer's specifications. Perishable or limited shelf-life products. Products that cannot be returned after opening for hygiene reasons. Sealed products that cannot be returned with a broken seal. For any other questions regarding delivery or our Return Policy, please contact us.

FAQs